At ZealtoCure CMS, we strive to provide seamless and reliable clinic management services for telecommunication between doctors and patients. We understand that circumstances may arise where a refund is necessary. Please review our refund policy below:
1. Refund Eligibility:
- Refunds may be requested if a user has made a booking for a doctor's appointment through our platform.
- Refunds are considered on a case-by-case basis and are subject to approval by our team.
2. Refund Process:
- To request a refund, users must contact our customer support team via email at admin@zealtocure.com or through our website's contact info.
- Users must provide relevant details such as booking ID, reason for refund request, and any supporting documentation.
- Our team will review the request and communicate the decision to the user within a reasonable timeframe.
3. Refund Criteria:
- Refunds may be granted under the following circumstances:
- Technical issues or system errors resulting in the inability to complete a booking.
- Cancellation of an appointment by the clinic or doctor.
- Refunds will not be provided for:
- User error or change of mind.
- No-shows or missed appointments by the user.
- Services rendered by the doctor during the appointment.
4. Refund Method:
- Approved refunds will be processed manually by our team.
- Refunds will be issued to the original payment method used for the booking.
- Processing times for refunds may vary depending on the payment method and financial institution.
5. Contact Us:
- If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please reach out to our customer support team.
Please note that this refund policy is subject to change without prior notice. Users are encouraged to review this policy periodically for any updates or amendments.